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Claim this listingHeating Care Dumfries Ltd
4.9
73 Google reviews
1–2 days
Typical install time
About Heating Care Dumfries Ltd
Heating Care Dumfries Ltd is an MCS certified air source installer based in Dumfries and Galloway.
Coverage area
Based in Dumfries and Galloway, DG1 2JP
Areas served:
Reviews
4.9
73 Google reviews
Based on verified Google reviews
Simon Ward
Perfect service, carried out quickly and cleanly on our oil boiler, no oily smell left behind and not charged a fortune, good honest workmanship. All paperwork delivered quickly by email. Will be recommending this company to others and will see them in a years time for the next service, many thanks.
Mike Rees
So grateful to Laurie for coming out to fix our air source heat pump. Excellent service. Wouldn't hesitate to recommend Heating Care Dumfies.
deirdre skae
What a treat! my heating is working! I have an air source heat pump and went on to Octopus's Cosy Tariff - that was the easy part...the hard part was done brilliantly by Laurie of Heating Care Dumfries... he worked efficiently on my main control box and then, the absolute pinnacle of his success was his, and now my mastery of my thermostat.... this tiny box had been my nightmare since my heating was installed ..now it hangs peacefully on the wall and I smile at it while feeling cosy! all thanks to Heating Care Dumfries... their service is simply the best!
Christine Jardine
We are very happy with Heating care Dumfries. Laurie first came about 6 years ago to service and then repair our old boiler when he worked for a local company. We had him fit a new boiler when he set up on his own. Since then he has regularly serviced our boiler. He and his growing team are extremely knowledgeable and reliable.
John McMeeken
Heating care Dumfries have carried out the annual service on my Samsung Air Source Heat pump heating system twice now both times arriving on time, and leaving me with a clean and tidy working system. Well done Laurie, see you next year.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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