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Claim this listingGloe Energy Ltd
1.5
8 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Gloe Energy Ltd
Gloe Energy Ltd is an MCS certified air source installer based in Leicestershire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Leicestershire, LE10 0UZ
Areas served:
Reviews
1.5
8 Google reviews
Based on verified Google reviews
Chris Berry
I have a ground source heat pump which was supplied by Ice Energy. Plumbers are not great with this technology so I requested a servicing package from Ice. They booked us in 6-8 weeks in advance which is fine but then a few days before the allocated day they called to say they couldn't make the date. We had to wait another 4-6 weeks! Really painful if you have booked time off work to be there. When the servicing chap turned up he told us that we would need a powerflush of the whole system. That was fine - so I booked the work in for another 6 weeks time! Guess what - again a day before they cancelled us (some lame excuse about the powerflush equipment being broken) and it'll be another 4 weeks before we can come out and do the works. God help me if it was an emergency. I still do not have a date booked in as the lady did not call me back and now I am chasing with a heavy heart. Their customer service and logistic organisation is almost on a par with BT and British Gas - which of course is shameful.
Martin Randall
Paid a £250 deposit prior to Christmas to come out and quote for a heat pump, but I've emailed the company 4-5 times, emailed both customer services and a direct email for staff personnel, plus tried every number I have but no answer, not sure if they've gone bust, but definitely wouldn't go anywhere near them
Just Debs
They went bust over 3 years ago, don't know why they still come up as an eco pump supplier and why is Google asking me to review them?
Nick Ashman
Nobody answers phone in technical support. very poor after sales service. not enough service personnel covering country. They have a real staff problem.
Tina Aitken
What a company, you will really struggle to get through to these guys, when you do thay are fine but expect to make many phone calls before you speak to anybody!!
Showing 5 of 8 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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