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Claim this listingHighflow Heating & Plumbing Ltd
4.7
33 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Highflow Heating & Plumbing Ltd
Highflow Heating & Plumbing Ltd is an MCS certified air source installer based in Surrey. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Surrey, CR0 9UG
Areas served:
Reviews
4.7
33 Google reviews
Based on verified Google reviews
Malgorzata Szkoda
I have 70's airflow heating system and is difficult to find someone who can service and repair it. I contacted Highflow and I had it repaired same day. Customer service is fantastic and Billy the engineer is very professional and knowledgeable. Highly recommend.
Janet
Really quick service, prompt response, turned up on time, fixed our boiler problem just before Christmas and we don’t need to call him again till now. Impressive! Gas safe registered to rest assured.
Ruth Adonri
Absolutely brilliant! Fitted the new display and fixed my heat pump so efficiently. Wonderful service and would highly recommend.
jason wright
The workmanship and service I received from Billy and his team was second to none. I had a whole new boiler an heating system installed which was put in swiftly to a very high spec. I would 100% recommend High flow and will be using them again in the future.
Kelly
Can't rate this company enough, I got offered a same day appointment (I couldn't make that so came next day) issue was tested and fixed within the hour. Billy was a lovely guy who didn't mind all my questions and peering over his shoulder! Highly recommended
Showing 5 of 33 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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