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1 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
Legacy Retrofit Solutions Ltd t/a Legacy Retrofit Solutions is an MCS certified air source installer based in Merseyside. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Based in Merseyside, L9 7BG
Areas served:
1.0
1 Google reviews
Based on verified Google reviews
BIALA
I have been dealing with this company for several months now, and it has been an absolute nightmare. What should have been a straightforward process has turned into a long, drawn-out ordeal filled with broken promises, missed deadlines, and a complete lack of accountability. Communication is inconsistent and vague, with constant delays and shifting explanations. I’ve had to follow up repeatedly just to get the most basic updates. There’s no sense of urgency or responsibility — only excuses. This has caused significant stress and inconvenience, and I’m still left without a proper resolution. I strongly advise others to avoid this company. In my experience, they are unprofessional, unreliable, and show no regard for their customers once the job is "done
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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