Mittens Plumbing & Heating Ltd

Mittens, completely refurbished our bathroom. After six months some of the tiles came loose and from the wall/sub-straight surface. Contacted Mittens and after many rounds of emails and phone calls Mittens were not remotely interested. I then engaged the services of The Tile Association who provided an expert witness statement ( surveyors report ). The report concluded that Mittems tiler Tony, had used the Dot and Dab method of tile adhesive, whereby Tony should have used the method - Full Butter Spread of adhesive on both rear of the tile and the sub-straight surface. I used the report to take Mittems to small claims court, whereby the judgement was ruled in my favor, Mittens were then ordered to pay me compensation plus costs.

Where others had messed me around and made both thermostats in both showers that were built in the wall sound like a nightmare job which would have included smashing tiles to access them, I also had two leaking taps that needed replacing. Michael from Mittens strolled through the job, identifying both shower thermostats and replacing them. The job was carried out without the drama that I had been told it wood be. He was on time, obliging and competent. It's nice to find a company that looks after its clients. I will always use Mittens from now on.

I have used this company to service my boiler for the past four years. I have always found them to be on time and had no problems so I didn't think twice in asking them to fit a wireless thermostat. Michael had come to give me a quote for something else and suggested I get one and that they could fit a Honeywell wireless thermostat. When I booked the job in Stuart told me that the cost of the thermostat would be £80. Not a problem I thought as I have seen some Honeywell ones around that price. What they fitted was an EPH CP4 which can be purchased from a local plumbing merchant for £49.99 and what I was charged was £82 plus VAT for the thermostat and £50 plus VAT for installation. When I queried this with Stuart I was told that it is because they apply a 'mark up'. They were not transparent with their prices which has left me feeling VERY ripped off. I shall no longer be using this company and I would recommend going elsewhere unless you too want to get fleeced!

Thank goodness I was pointed in the direction of Mittens. Excellent service from Michael who came & assessed the problem, free quote & on acceptance work carried out efficiently.Replacing manifold for underfloor heating, checking boiler & electrics was carried out by Michael & Andy. Punctual, polite & no mess. Highly recommend the team at Mittens. Thank you very much to all at Mittens.

Very poor service. The appointment was for 10.30 turned up at 10.05, when I was not ready. My farther has dementia and his carer dose not arrive until 10.30. I was in the shower. So asked for him to wait. It would have taken me 10 mins to get changed, but he just left. I call him but he wouldn't answer. I called the office and was told that she would find out and call back. No call back. I went to the office and was told he would he would call me, this was said in a very sharp manner. So I said that they could forget it. I Will take my trade elsewhere.