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130 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
Pure Service Cambridge Ltd is an MCS certified air source installer based in Cambridgeshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Based in Cambridgeshire, CB25 9HW
Areas served:
5.0
130 Google reviews
Based on verified Google reviews
Rebecca Price
We’ve worked with Pure Service for over six years, and they’ve proven to be an outstanding multi-service contractor. Their engineers and office team are proactive, friendly, and a genuine pleasure to have on-site. As a local company, they’re always quick to respond to emergency works and consistently punctual with planned maintenance tasks. All certification and documentation are delivered promptly, keeping our business fully compliant. Pure Service took over from another well-known facilities provider, and we’ve never looked back — their service really is unrivalled. Rebecca Price Office and Facilities Manager, CN Bio – Cambridge Science Park
Kris Zylak
Pure Service installed our Waterdrop X12 water filter under the sink and did an excellent job from start to finish. They drilled a neat hole in our quartz worktop for the faucet, connected everything perfectly, and even took all the packaging and rubbish away. Fantastic experience, professional, tidy, and efficient. Will definitely use them again in the future.
Ivy Tyrer
Used Pure Service to instal a mixer tap and to deal with a non flushing toilet. The latter was extremely difficult to repair with hidden and old damaged pipework. Tom persevered, and improvised until it was successfully fixed. He also replaced the tiling perfectly.. The receptionist Lucy was also very helpful and managed to find my preferred mixer tap.
Elizabeth Cooper
We recently used Pure Service in Cambridge and couldn’t be happier with the experience. Rob and Luke were brilliant from start to finish — friendly, professional, and extremely accommodating with all of our requests. Nothing was ever too much trouble. The rest of the team were just as impressive. The flooring fitters did a fantastic job, working efficiently and finishing everything to a really high standard. The plumber was also excellent, getting everything done smoothly and professionally. Every part of the job was completed with real care, and the team made sure to tidy up after themselves, leaving absolutely no mess behind. We’re genuinely pleased with the results and would highly recommend Pure Service, Rob, Luke, the flooring team, and the plumber for anyone looking for reliable, high-quality work!
Febe Mar
In October 2025, I had a kitchen unit to build, which required a delicate touch in cutting the cornice and assembling a marble-like wall surface. I am very grateful that Pure Service sent Luke; he was very attentive to detail and, thanks to his extensive experience, the results were excellent. Other carpenters came to see the work done, and they also confirmed that the job on the cornice was a high-quality, meticulous job.
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We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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