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Pure Service Cambridge Ltd

MCS Certified BUS Registered
First Floor, 3 Greenside, Waterbeach, Cambridgeshire, CB25 9HW
Air Source specialistBUS grant eligible130 reviewsServes 1 regions

5.0

130 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Pure Service Cambridge Ltd

Pure Service Cambridge Ltd is an MCS certified air source installer based in Cambridgeshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in Cambridgeshire, CB25 9HW

Areas served:

East of England

Reviews

5.0

130 Google reviews

Based on verified Google reviews

R

Rebecca Price

3 weeks ago

We’ve worked with Pure Service for over six years, and they’ve proven to be an outstanding multi-service contractor. Their engineers and office team are proactive, friendly, and a genuine pleasure to have on-site. As a local company, they’re always quick to respond to emergency works and consistently punctual with planned maintenance tasks. All certification and documentation are delivered promptly, keeping our business fully compliant. Pure Service took over from another well-known facilities provider, and we’ve never looked back — their service really is unrivalled. Rebecca Price Office and Facilities Manager, CN Bio – Cambridge Science Park

K

Kris Zylak

2 months ago

Pure Service installed our Waterdrop X12 water filter under the sink and did an excellent job from start to finish. They drilled a neat hole in our quartz worktop for the faucet, connected everything perfectly, and even took all the packaging and rubbish away. Fantastic experience, professional, tidy, and efficient. Will definitely use them again in the future.

I

Ivy Tyrer

3 weeks ago

Used Pure Service to instal a mixer tap and to deal with a non flushing toilet. The latter was extremely difficult to repair with hidden and old damaged pipework. Tom persevered, and improvised until it was successfully fixed. He also replaced the tiling perfectly.. The receptionist Lucy was also very helpful and managed to find my preferred mixer tap.

E

Elizabeth Cooper

4 months ago

We recently used Pure Service in Cambridge and couldn’t be happier with the experience. Rob and Luke were brilliant from start to finish — friendly, professional, and extremely accommodating with all of our requests. Nothing was ever too much trouble. The rest of the team were just as impressive. The flooring fitters did a fantastic job, working efficiently and finishing everything to a really high standard. The plumber was also excellent, getting everything done smoothly and professionally. Every part of the job was completed with real care, and the team made sure to tidy up after themselves, leaving absolutely no mess behind. We’re genuinely pleased with the results and would highly recommend Pure Service, Rob, Luke, the flooring team, and the plumber for anyone looking for reliable, high-quality work!

F

Febe Mar

2 months ago

In October 2025, I had a kitchen unit to build, which required a delicate touch in cutting the cornice and assembling a marble-like wall surface. I am very grateful that Pure Service sent Luke; he was very attentive to detail and, thanks to his extensive experience, the results were excellent. Other carpenters came to see the work done, and they also confirmed that the job on the cornice was a high-quality, meticulous job.

Showing 5 of 130 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Quick facts
Regions covered1 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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