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Waterworx Plumbing and Heating Services Ltd

MCS Certified BUS Registered
Unit 2 Enfield Court, Nuffield Road, St Ives, Cambridgeshire, PE27 3NJ
Air Source specialistBUS grant eligible577 reviewsServes 12 regions

4.9

577 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Waterworx Plumbing and Heating Services Ltd

Waterworx Plumbing and Heating Services Ltd is an MCS certified air source installer based in Cambridgeshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in Cambridgeshire, PE27 3NJ

Areas served:

North WestNorth EastLondonEast MidlandsWest MidlandsEast of EnglandSouth EastSouth WestYorkshireScotlandWalesNorthern Ireland

Reviews

4.9

577 Google reviews

Based on verified Google reviews

B

Beloved 007

3 weeks ago

Could not speak highly enough of the Waterworx team Needed a new cold water tank for our roof space, not only did they come back to us within 10 minutes of contact but immediately set up a home visit to assess for the Work The visit happened within one working day and we were presented with a range of options with no pressure tactics in regards to our choice. The company use an online portal system to provide their quotes and you can then accept digitally available online. The work itself was arranged within four days of the emergency. Can’t speak highly enough of Gareth who carried out the work., kept me informed of every stage, was happy to answer all questions and it was a real pleasure to have him in our home as he was both clean and efficient in carrying out the work. Great trade quality.. Would highly recommend waterworx and when we make a decision to do a full overhaul of our central heating system, they will be the first person I will contact. Five star service ⭐️

j

jay odedra

2 months ago

My boiler was being very temperamental just five days before Xmas, it stopped working completely , having an elderly person living in the house I needed urgent support, so decided to get a new one asap. Keith responded immediately, did a video survey and gave a good quote for a more durable boiler. Within 24hrs an engineer came and fitted my boiler. He was excellent, thorough , tidy and very professional. Excellent customer care ethos. Keith and the engineer, many many thanks for the fast response and a quick , quality installation. 👌👌👌

M

Mark Foster-Johnson

3 weeks ago

Fantastic service thank you. Had waterworx come out and replace a flush valve in my concealed unit. I previously had 2 other plumbers took at this who could give me a straight answer on cost to fix, both claiming it was a big fix and involved removing tiles. Waterworx quoted me and fixed it, as quick as anything. So from now I'll use waterwork again and save myself the hassle of looking for other clearly not as capable as they made out. Thank you for the great service

c

chris gowler

a month ago

Gave them a call Thursday morning with a leaky radiator which had also emptied the boiler at about 10.30 am and engineer was with me by 1.00 pm. Which was great. He rang to say he would be with me in 30 mins and a nice young lad arrived and completed the job within the hour. So overall a good service. The lady I spoke to on the phone was also very polite and nice.

A

Aydee Clements

3 weeks ago

Found Waterworx very professional in all dealings, excellent customer services, job completed in less time than estimated and finished to a very high standard. Very considerate, neat and tidy. Highly recommend Waterworx. Will certainly use them again in the future Thank you so much to Gareth and everyone involved in the project 👏 👏 👏

Showing 5 of 577 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Verified credentials
NAPIT Registered
BUS Registered
Quick facts
Regions covered12 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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