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Claim this listingRenew East Ltd
4.8
17 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Renew East Ltd
Renew East Ltd is an MCS certified air source installer based in Suffolk. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Suffolk, IP14 6JZ
Areas served:
Reviews
4.8
17 Google reviews
Based on verified Google reviews
john allard
Brilliant experience with these guys. Their response time and cooperation identifying the problem with my ASHP and how quickly they dealt with the repair was outstanding. A dependable local customer centric company you can trust,
Joanne Reed
I am really pleased with the work done by Renew on my home heat pump system. From the start Luke provided clear and helpdul advice making the whole process straightforward. The team worked quickly and efficiently. A big thank you to Guy for his hard work. The whole team's approach was professional and I appreciate the valuable contribution from the entire team. Excellent job all around - I highly recommend Renew!
Larraine Seward
I had a fantastic experience with from Renew-East when they serviced my air source heat pump. My system is quite complicated, but they took the time to thoroughly inspect it and fine-tune the controls. Thanks to their expertise, it's now running more efficiently and costing me less to operate! Beyond their technical skills, they were also really lovely guys—friendly, professional, and happy to explain everything clearly. I highly recommend Renew-East to anyone needing expert heat pump service! Thanks Luke ---
Robert Ashton
We've just had a barn converted and wanted to be off grid ready, so have an air source heat pump supplied by Renew East. The firm was easy to deal with, professional and very competent. Even better was that as well as organising a £5,000 grant for us, the survey revealed that we actually needed a smaller (so cheaper) unit than had originally been quoted. Brilliant!
Chris
Great service and really quick to respond. Would recommend Renew East to anyone who needs help with a heat pump system.
Showing 5 of 17 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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