Sheffield City Council Repairs and Maintenance Service

Tell you to report online but then tells you there's an error so you're forced to ring them anyway. Then they come out and tell you that they don't have the right tools and will book a follow on appointment to then never get one. So you go back to square one. Been waiting on a new bath panel since Agust last year. Just tried to report it online and it won't let me tick the declaration. Goes round in circles.

Repairs via Sheffield City Council is a nightmare from start to finish. It takes over an hour to get through to the repairs line. They ask for your name address and DOB, all private information that can be used to identify you, so making calls, in public, is a bit of a no no. If you need to cancel a job, its the same line meaning you also have to wait over an hour (no wonder people likely just don't bother to cancel, making the work load for the council heavier) Staff aren't always the politest, which makes me laugh as they tell callers to be polite to council staff, even when frustrated. You can report some things online. However, it's one job at a time and the system is only set up for a small number of types of jobs forcing you to ring. The repairs themselves are shoddy. The staff are busy. They have a set amount of time for each job and lots of jobs to do. The standard of work can be truly awful, it is almost like they think 'that'll do'. Well it won't 'do'. Take some pride in your work, this is someone else's home. The whole service needs an overhaul. I've had people come in, smash things up and then not even bother to pass it on as needing a follow up. It is incompetence. Sadly, as council tenants, we are held ransom, this is our repairs service.....

Shocking every repair I book hardly turn up not got the right tools etc was told I needed new bathroom floor due to floorboards been rotten in April job was made for April took day never turned up to a full day appointment I rang the joined that was booked was stranded abroad due to a problem with his flight apparently do they have no other joiners and come on really at least let me know rebooked for September no earlier appointment apparently took day off yet again joiner turned up at 9 but had to wait for a plumber before starting so sat in van for 2 hrs to then knock on my door plumber had phoned in sick going to have to reschedule Wait for it March 2025 are they serious. If I had my time again I’d work for them get away with so much. So annoyed

Call it a emergency line been on the phone over 2hours and still waiting absolutely ridiculous

Booked a repair for my mom. Her wet room not draining. Explained mom is very deaf house bound and has dementia. Asked if I could have a call 30 minutes before plumber arrived so I could be there to let them in. Yes that's fine. Did that happen NO IT DID NOT. Plumber sent text when he arrived. I got there less than 10 minutes later no card through letter box. I waited 4 hours for plumber. Could not even join queue to query what was happening. DISGUSTING