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Solitaire Plumbing & Heating

MCS Certified BUS Registered
97 Cross Road, Maldon, Essex, CM9 5ED
Air Source specialistBUS grant eligible49 reviewsServes 1 regions

4.7

49 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Solitaire Plumbing & Heating

Solitaire Plumbing & Heating is an MCS certified air source installer based in Essex. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source
BUS grant handledYes

Coverage area

Map coming soon

Based in Essex, CM9 5ED

Areas served:

East of England

Reviews

4.7

49 Google reviews

Based on verified Google reviews

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Paul Dulieu

3 weeks ago

Exceptional service by Solitaire in finding and repairing a leak from my bath waste. Tradespeople always unnerve me a bit as they are dealing with things I don't understand and which I can't imagine sortingmyself! However, the Solitaire Team arrived when they said they would, were polite, kept me informed of what the issue was and explained how they were going to solve it - which they did quickly and with no fuss or drama! They also left everything spotless. A really lovely team and I have no hesitation in recommending them.

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Blake Hammond

3 months ago

I have had Solitaire out three times now: first to service my boiler when I moved in, then to fit a thermostatic valve, and finally to install the smart heating system itself. They were incredible every time. They arrived on time and gave me a ring to say they were on their way, which was great. The engineers on all three occasions were very polite, explained exactly what they were doing, and left everywhere clean and tidy. I have recommended them and will continue to do so. Thank you very much, Team Solitare.

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Thomas Earle

2 months ago

We have used Solitaire since the very start and they have always been amazing - 2 bathrooms, replacement oil tank and boiler services each year. They are the best of the best and I have recommended them to many friends who are also very very happy! George services our boiler today and always was on time, a1 communication from booking and throughout and also changing a deal that was noted on the last service. Look no further for anything you need they will look after you from start to finish! Thanks team as always!!

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helen bastian

a month ago

I had a boiler fitted by Solitaire 12 months ago and they have just carried the annual service. They pride themselves on delivering quality workmanship and great customer service and this time was no different. Daniel the engineer, explained what would happen, carried out the work and answered a couple of questions I had, at the end. He was polite and courteous and very easy to talk to. He even bled a couple of radiators as well. I will definitely be using Solitaire again as I have every faith in their ability to advise a deliver what is best for their customers.

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Becki Boath

2 months ago

Solitaire sorted our issue within less than 24 hours of contacting them. Sam arrived when they estimated, and communicated his ETA via phone call beforehand too. He was extremely efficient, sorted everything we need in a really timely manner, and explained things every step of the way. Would highly recommend.

Showing 5 of 49 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Quick facts
Regions covered1 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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