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Compare other installers£7,500
BUS grant amount
Sureserve Compliance Central Limited is a air source and exhaust air heat pump installer based in Bury Road, Suffolk. MCS number NIC-1120 is on record; check its current status before booking. It is one of 40 installer listings in Suffolk, and one of 34 recorded as registered for the Boiler Upgrade Scheme. Confirm current registration with Ofgem before relying on the grant. Homeowners rate it 2.9 out of 5 from 8 Google reviews. It covers East Midlands and South East.
40
Installer listings in Suffolk
34 registered for BUS
This installer is one of them
#26 of 32
by Google review count among reviewed installers
Other installer listings in Suffolk
Based in n/a, IP14 1WF
Areas served:
2.9
8 Google reviews
Based on verified Google reviews
Sureservs sent me a letter down saying im due for a annual service a engineer came down on the 3rd of march 2026 and test me gas and heating a few weeks later i got another letter came down in the post sating the same thing im due a annual service i phoned them up and they denied ever sending down a engineer which i find it surpichous when i got proof that they did now im thinking of reporting this to the police or citazens advice to investergate this for me
Awful service, I waited home for my gas service appointment which was given between 8-12. At 11:20 I had a letter out through my door saying my gas had been turned off! I was home and no one knocked on my door or pressed my flat buzzer to even attempt to come in. Phoned up and was said I will be put as a emergency to turn the gas back on and it’s now been over 24 hours me my partner and 6 year old son have been left with no gas or hot water in winter!!
If I could give this company 0 stars I would. Multiple appointments no one has tuned up. They have now capped my gas in -1 temperatures with a 4 year old and a 6 year old in the home. When i called to enquire about the I was simply told to contact my landlord and no helpful or even polite advice was given. Will be pursuing with further complaint.
I have just had a young gentleman called Codie out from this company to do some repairs in my property. He is an asset to your company spoke me through what he was here to do, spoke me through after what he had done, sorted the Repair in the pipes, fixed the heating, sorted my radiator. Left no mess. What a well mannered, pleasant young gentleman 👏 customer service is in point.
Showing the 5 most recent of 8. Reviews from Google. Read them on Google
Our record lists MCS number NIC-1120. Check the current status and the heat pump technology covered on the official MCS installer register before agreeing work.
Yes. Sureserve Compliance Central Limited is registered with Ofgem for the Boiler Upgrade Scheme, so it can apply on your behalf and take the grant off your quote. You do not apply yourself. 34 of the 40 installers listed in Suffolk are registered.
Sureserve Compliance Central Limited installs air source and exhaust air heat pumps. Air source is the most common choice for UK homes because it needs only an outdoor unit and no groundworks.
Sureserve Compliance Central Limited lists East Midlands and South East as its coverage area. Most installers will travel 25 to 50 miles from base, so it is worth asking if you are just outside.
Sureserve Compliance Central Limited has a 2.9 out of 5 rating from 8 Google reviews, which makes it the 26th most-reviewed of the 32 installers in Suffolk with reviews. Read the most recent reviews above, and ask for references from installations of your house type.
This listing is unclaimed, so we do not publish its contact details. Compare other installers nearby and check each firm's own contact route. Compare quotes where contact is available: other listings in Suffolk include Greenscape Energy Ltd, CJ Plumbing & Heating Ltd and Finbra Ltd. Check each firm's current certification and service area.
Boiler Upgrade Scheme
£7,500
off an eligible heat pump, or £9,000 for qualifying off-gas-grid oil/LPG replacements with an air-to-water or ground-source system
A currently registered installer applies on your behalf for an eligible project. Confirm this firm's status and the applicable grant before accepting a quote.
On a lower income and in England? The council-run Warm Homes: Local Grant can pay for the work in full instead.
Compare every UK heat pump grant →Wondering whether you qualify for a grant? Check the current property, fuel, technology and installer rules before relying on any amount. Compare every UK heat pump grant.