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Sureserve Compliance Central Limited

MCS Certified BUS Registered
5 & 6 Boudicca Road, Suffolk Central, Bury Road, Bury Road, n/a, IP14 1WF
Air Source & Exhaust Air specialistBUS grant eligible7 reviewsServes 2 regions

2.6

7 Google reviews

1–2 days

Typical install time

£7,500

BUS grant amount

About Sureserve Compliance Central Limited

Sureserve Compliance Central Limited is an MCS certified air source and exhaust air installer based in n/a. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.

System typesAir Source, Exhaust Air
BUS grant handledYes

Coverage area

Map coming soon

Based in n/a, IP14 1WF

Areas served:

East MidlandsSouth East

Reviews

2.6

7 Google reviews

Based on verified Google reviews

M

Molly

a month ago

Awful service, I waited home for my gas service appointment which was given between 8-12. At 11:20 I had a letter out through my door saying my gas had been turned off! I was home and no one knocked on my door or pressed my flat buzzer to even attempt to come in. Phoned up and was said I will be put as a emergency to turn the gas back on and it’s now been over 24 hours me my partner and 6 year old son have been left with no gas or hot water in winter!!

L

Lisa Compston

4 months ago

I have just had a young gentleman called Codie out from this company to do some repairs in my property. He is an asset to your company spoke me through what he was here to do, spoke me through after what he had done, sorted the Repair in the pipes, fixed the heating, sorted my radiator. Left no mess. What a well mannered, pleasant young gentleman 👏 customer service is in point.

G

Georgia Bibbey

2 months ago

If I could give this company 0 stars I would. Multiple appointments no one has tuned up. They have now capped my gas in -1 temperatures with a 4 year old and a 6 year old in the home. When i called to enquire about the I was simply told to contact my landlord and no helpful or even polite advice was given. Will be pursuing with further complaint.

d

dale mcmillan

5 months ago

Absalute shambles of a company always giving me appointments then telling me no engineers assigned to the job or just don't turn up . The amount of days of I have had to have and the money I have lost due to this company . What an absolute joke

P

Paul Oxby

a year ago

Clean and tidy helpful staff

Showing 5 of 7 reviews. View all on Google

Frequently asked questions

How do I know you’re properly qualified and certified to install heat pumps?

We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).

Can you tell me if a heat pump is actually suitable for my home?

We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.

What type and size of heat pump will you recommend for my property, and why?

We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.

What will the full installation cost be, and what’s included in your quote?

Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.

Can you help me access government grants like the Boiler Upgrade Scheme?

Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.

How much disruption should I expect during installation, and how long does it take?

A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.

Will I need to replace my radiators or upgrade anything else in my home?

After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.

How noisy is the outdoor unit and where will it be installed?

Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.

What warranties, servicing and aftercare do you provide?

You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.

What running costs and savings can I realistically expect compared to my current boiler?

We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.

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Verified credentials
NICEIC Approved
BUS Registered
Quick facts
Regions covered2 areas

Boiler Upgrade Scheme

Up to £7,500

off your heat pump installation

This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.

Scheme open until 2028 — limited funding available

Check your eligibility

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