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Claim this listingThomas Smith Heating and Cooling
5.0
104 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About Thomas Smith Heating and Cooling
Thomas Smith Heating and Cooling is an MCS certified air source installer based in Berkshire. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Berkshire, RG12 8XY
Areas served:
Reviews
5.0
104 Google reviews
Based on verified Google reviews
Jonny Milligan
Installation of a Viessmann Vitocal 150-A Air Source Heat Pump (ASHP); upgraded radiators, hot water cylinder and pipework: We worked with Thomas for the best part of a year to completely overhaul our existing gas-fired central heating system as part of a wider renovation project (including solar + storage, as well as insulating floors/walls and replacing old glazing). We met with around 5 companies before coming across Thomas. We were so impressed by not only his technical knowledge but also the time and care he took to understand our needs, budget and goals (we wanted to be warmer, for less carbon and lower bills). Thomas has absolutely delivered - we are now fully disconnected from the gas mains and delighted with our new ultra efficient (& ultra quiet) heating system. I'm actually looking forward to winter! I can't recommend Thomas enough - if you are thinking of going down the ASHP route, look no further (and the BUS Grant, fully managed by Thomas, was a big help too!)
Gillian Ward
Brilliant experience from start to finish. Tom and Kevin were great. Always kept me up-to-date with progress, answered all my questions and the result is a warm house and happy customer. I would highly recommend
David Cooper
We were looking for a new company to service our Viessmann boiler, and happened upon Tom. He has done an excellent and thorough job, doing a far more comprehensive service than previous companies. A proper strip down of the boiler, fully tested, gas supply checked for leaks back at the meter, and thorough clean of our Magnacleanse filter. Very courteous throughout, taking great care to remove his shoes on frequent trips to get tools from his van. Then gave me some good advice on ASHP which I would be keen to progress with him in the near future.
William Freer
I recently had a boiler service and a new radiator installed. I was very impressed with the quality of the work Tom did. He is professional, knowledgeable and efficient. The work was completed to a very high standard. I am very happy with the results and would highly recommend to anyone needing boiler service or a new installation.
Deborah Armorgie
Thomas is always responsive and gets back to me super quickly, he's serviced by system for years now, reliable and trustworthy. Highly recommend.
Showing 5 of 104 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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