British Gas Social Housing Ltd

I’m sharing my experience with British Gas in the hope it helps others navigate the complaints process more safely and effectively. After multiple serious issues with British Gas, I’ve learned that many customers don’t realise they have support options outside the Energy Ombudsman. This matters because once the Ombudsman makes a decision, it cannot be appealed or escalated, even if you strongly disagree with the outcome. Their decision is final. If you’re vulnerable, struggling, or feel you’ve been mistreated, please know you are not limited to the Ombudsman route. Other organisations that can help you: • Your Member of Parliament (MP) MPs can raise a formal complaint directly with British Gas through their parliamentary team. This route often results in faster, more serious attention than the standard complaints process. • Citizens Advice Extra Help Unit (EHU) If you are vulnerable or at risk, the EHU can take over your case and communicate with British Gas on your behalf. They have more authority than a normal complaint handler and can ensure that safeguarding rules are followed. • Warm Wales (for residents in Wales) Warm Wales can support vulnerable households, assist with energy issues, and intervene when suppliers fail to act responsibly. These organisations have been far more supportive and responsive than British Gas itself. I’m leaving this review not out of anger, but to help others avoid the stress, confusion, and distress that can come from feeling trapped in a complaints process that doesn’t seem to protect you. You deserve to be treated with respect, and you have the right to know your rights and options.

Dreadful. Numerous numbers not acknowledged. No area given not known. My gas use since the 23.10.25 has not given that my landlord had this last bill sent to me . .Why not? My gas use was made on a back burner boiler he refused to put in. At court the,Judge ordered him in the fitting of safer and correct gas,use especially since other areas also remiss I suggest your service to have sent this bill is to inform my landlord to help him update his account.. Please let me know when all Gas usage and billing is correctly updated

Lovely parking, who cares about people in wheelchairs.

Trying to get smart meter put back into property. No gas and electric at property. Appoitments been made snd no one bothers to showup or even ring.

BRTISH GAS LITE. stay well away as useless as this company. Both British gas and lite, shocking. Will never use these again.