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Compare other installersAbout Captain Heat Pump LLP
Unit 1, No. 2 Longmead Close, Caterham
Business-supplied description. Check current credentials, coverage and project claims independently.
How Captain Heat Pump LLP compares in Surrey
57
Installer listings in Surrey
44 registered for BUS
This installer is not yet registered
#14 of 41
by Google review count among reviewed installers
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Business details
Coverage area
Based in Surrey, CR3 5HA
Areas served:
Reviews
4.9
56 Google reviews
Based on verified Google reviews
Quick Professional and Affordable Good Service
I consider myself extraordinarily lucky to have found Dean - Captain Heat Pump - for the first year maintenance of my ASHP (plus underfloor heating system, etc). Beyond being extremely personable, I cannot imagine anyone being more committed and diligent. His investigation uncovered significant gaps in paperwork and raised numerous other questions in relation to the initial installation (by another contractor). I am confident that many other “experts” (so-called) would be far less thorough and professional when it comes to such maintenance and system optimisation. I whole-heartedly recommend Dean.
We used Captain Heat Pump for a complex upgrade of our home heating system, including install of a new boiler, water softener, hot water cylinder, mains booster pump and new traditional style radiators throughout the property. Dean’s work is neat, tidy and timely, of a high standard, and we are delighted with the end result. Quotes are detailed, giving comfort in the scope of work. Dean was always willing to offer his guidance and talk us through anything that needed clarifying. Post install aftercare is great too. Dean will run you through how the system works and provided a detailed instruction manual so we can refer to it when needed. Dean obviously takes great care and pride in his work, and wants the best outcome for his clients. I would have no hesitation in recommending Dean for any type of heating work given the complexity of the job he did for us. Thanks Dean!
Entirely great experience and great communication in diagnosing error messages
I had Dean conduct the 1st service on my heat pump as I thought it a good idea to not have the original installers mark their own homework. Dean provided an absolute fantactic service. His attention to detail was exceptional and his thoroughness exposed a few minor installation issues to be rectified. He provided photo and video evidence of his service and the issues identified. He adjusted settings on the system to optimise flow and performance and provided a few ideas on how to improve performance further. I know a bit more about heat pumps than the average user (without working in the industry) so have come across a few plumbers that knew less about their operation than I did. Not with Dean, his knowledge was far superior to mine. Throw in his passion for what he does and I cannot recommend him highly enough.
Showing the 5 most recent of 56. Reviews from Google. Read them on Google
Frequently asked questions
How can I check Captain Heat Pump LLP's MCS certification?
Our record lists MCS number APH-48203. Check the current status and the heat pump technology covered on the official MCS installer register before agreeing work.
Can Captain Heat Pump LLP claim the Boiler Upgrade Scheme grant for me?
Our record does not show Captain Heat Pump LLP as BUS registered. Only an installer registered with Ofgem can apply for the grant on your behalf. 44 of the 57 installers listed in Surrey are registered. If the grant matters to you, check current registration with the firm and Ofgem, or compare the registered installers nearby.
What types of heat pump does Captain Heat Pump LLP install?
Captain Heat Pump LLP installs air source heat pumps. Air source is the most common choice for UK homes because it needs only an outdoor unit and no groundworks.
Which areas does Captain Heat Pump LLP cover?
Captain Heat Pump LLP lists South East as its coverage area. Most installers will travel 25 to 50 miles from base, so it is worth asking if you are just outside.
How is Captain Heat Pump LLP rated?
Captain Heat Pump LLP has a 4.9 out of 5 rating from 56 Google reviews, which makes it the 14th most-reviewed of the 41 installers in Surrey with reviews. Read the most recent reviews above, and ask for references from installations of your house type.
How do I get a quote from Captain Heat Pump LLP?
This listing is unclaimed, so we do not publish its contact details. Compare other installers nearby and check each firm's own contact route. Compare quotes where contact is available: other listings in Surrey include Vitoenergy Ltd, T Brown Group Ltd and Spartan Mechanical Ltd. Check each firm's current certification and service area.
Heat pump grants
£7,500
is available to most homeowners through the Boiler Upgrade Scheme
On a lower income and in England? The council-run Warm Homes: Local Grant can pay for the work in full instead.
Compare every UK heat pump grant →Wondering whether you qualify for a grant? Check the current property, fuel, technology and installer rules before relying on any amount. Compare every UK heat pump grant.
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