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Claim this listingCaptain Heat Pump LLP
5.0
46 Google reviews
1–2 days
Typical install time
About Captain Heat Pump LLP
Unit 1, No. 2 Longmead Close, Caterham
Coverage area
Based in Surrey, CR3 5HA
Areas served:
Reviews
5.0
46 Google reviews
Based on verified Google reviews
Eleanor Simpson
Dean was very professional and always kept us updated with what he was doing. No one seems to have a clue about our heating as it's a heat pump but at last we've found someone who does and did a brilliant job. He was in my loft for at least half a day sorting all the wrong wiring out and had to come back a few times as it's been set up completely wrong but he did a fantastic job. And left everything clean and tidy when leaving 😁 Truly and nice guy and efficient worker. Thank you for sorting out our heating.
Rebwar Ali
Dean came out to us for an emergency heating breakdown and was brilliant from start to finish. He responded quickly, diagnosed the issue fast and got everything back up and running. Professional, reliable and very knowledgeable. Highly recommend.
Rachel Stephaniie
Dean was an absolute life saver when I needed a specialised contractor for a heat pump issue I had. Communication was amazing, updates were on point when waiting for the parts, and he went out of his way to help me out. 100% recommend - Thank you again Dean!!
Laura Porter
We were told by another company that we needed to buy a reconditioned boiler for £1000 in order to have more hot water. Dean came along and fixed a few bits and pieces at a fraction of the cost and we now have hot water and a perfect running system. Highly recommend
Darren Hickey
Had a few issues with my previous company regarding my Air Source Heat Pump.. Dean inspected and identified the problem.. If you want someone that is punctual knowledgeable and records the works carried out using videos and photographic evidence,then you won’t be disappointed in his professionalism.. Difficult to find tradesmen with his honesty and work ethic.. No hidden agenda the price is the price and have forwarded his details to three other residence who has used his services.. Thank you Dean for your prompt response to my no longer problem.
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Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
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