Concept Heating Systems Ltd

Ally and the team were exceptionally friendly, considerate, helpful and extremely professional throughout the whole process in relation to underfloor insulation installation. Would highly recommend their services, such a pleasure to deal with from start to finish

Please do not use this company, we rent from the housing association and had a tantalising offer of Q robot technology (basically they spray insulation foam under your floorboards) we accepted. Someone came and took pictures of every single room in the house and said we were a candidate to have it done. Then someone turned up and did very shoddy work putting airbricks in. They put 4 of these in and then planed the bottom every single door in house down as soon as this was done there was (and still is to this day) cold air being circulated from outside around each room of the house. It is significantly colder. We were not informed this would be part of the process (we would not have agreed to it had we known) concept heating told us we can't put draught excluders down and if we replace our doors they have to be planed down or we risk damp /mould issues from the stuff they spray!!! We were reassured it would be warmed once the work was completed. Then when they came to do the work or spraying and they made such a mess. They left rubble under the carpet and underlay and the foam expanded out in places above the floorboard making it uncomfortable and lumpy underneath. I know from word of mouth in our local area we are not the only ones who had the same problems. Response : the picture with orange circles shows the foam that expanded through the floorboards after being evened out just before laminate flooring was put down. I am kicking myself that we did not take pictures beforehand to show where the foam had come through and was uneven on the top in the living room and entrance way. This actual photo my partner took to show me how badly concept had put the floorboards back and not to show where the foam had expanded through. There were actually several places where the foam had expanded through. This company is lying and has the audacity to suggest we are lying!!! From our experience I would not recommend taking advantage of the government grant to have this foam installed. Listen to the 6% of people who are raising genuine complaints!! Also they wrote that a site person will reach out to rectify the shoddy work they did. My review was posted 2 months ago noone has reached out regarding fixing the issues shown in the photos. Also we had also reached out to them privately several times before I wrote that review and was told they would send someone out to sort the issues ... But they never did. Read their response to my review. They even put 'bad experience' in quotation marks. Unprofessional and ungenuine response from a terrible company.

Mark & Charlie were fantastic. Talked me through everything they were doing. I was very impressed with their workmanship. Clean & tidy

Engineers the electrician and the builder blended seamlessly into the project to produce a wonderful and professionally finished job. Tracy and Jimmy kept me informed about the stages and coordinated the phases. Thank to all at Concept. 100% workmanship.

From Tracy first calling me onwards, I knew this company were going to be good . Martin and his colleague were prompt and courteous, they covered the carpets with protective film and cleaned all the mess during and after the job was complete . I’m not technically inclined but they showed me how to use the new boiler and the following day the new thermostat was fitted and everything was great . Seriously if you require a new boiler fitting then go to concept .