Iheating Solutions Limited t/a Iheat

After my boiler stopped fully functioning earlier this month, I initially contacted a local company who unfortunately misdiagnosed the issue as a simple fix rather than needing a full replacement. I then began researching new boilers and came across iHeat — and I’m very glad I did. Their prices are very competitive and offer great value. As soon as I completed the virtual survey and uploaded the required images, I received a call from Hannah within an hour. She talked me through the boiler options suitable for my home, explained the installation process, and helped arrange everything quickly and clearly. Despite being a nationwide company, they were able to allocate an engineer local to me within just a few days. The entire process — from the survey to completing the sale — was done in a single 20–30 minute call, and within two working days my new boiler was installed. They even offer Saturday appointments, which is a huge plus. iHeat sent out Sean from FlameTec Heating (Coatbridge Scotland) to carry out the installation, and he delivered an excellent service — from removing the old boiler to installing the new one, explaining how the new controls worked, and advising on aftercare. Fast, efficient, well-priced, and genuinely customer-focused. Highly recommended.

Brilliant installation with Paul and his brother arrived on time were so professional. Cleaned up explained everything to us. A real credit to the company highly recommend. The lady called after they had been to which was great aftercare. The boiler was fitted in one day by great engineers talked us through everything. We warm now with hot water as my husband says 11 out of 10

My 1st year boiler service, as iheat fitted a new boiler for me last year, which i couldn't fault. I booked for 25th Feb, was told I would be contacted the day before with details, I had to chase this late afternoon, I was told the engineers name and that he would be between 12pm and 3pm....all good. Morning of 25th, engineer arrived at 9.05 am, when asked why 3hrs + early .....he informed that he'd changed the time himself. He was in the house 15mins, there was no sticker to show service, the boiler hadn't be reset, as was still flashing service due when he'd left. I had to look up online to get code to reset and remove message myself.... did he service it or just stand and look at it for a few minutes.....I do not know. Such a shame as the engineer who fitted the boiler last year was excellent, helpful, polite. Maybe a bad engineer ....or an off day.

I had a very frustrating experience with iHeat that ultimately came down to internal policy being misrepresented as legal requirements. The engineer who attended was professional and polite, but the installation was cancelled after iHeat stated that my property was “illegal” because the gas meter is located in a commercial unit, despite there being an internal emergency isolation valve (pictured) within the flat. When challenged, iHeat were unable to reference any specific regulation and later shifted their reasoning to company policy and scope limitations rather than legality. Throughout the process, the explanations kept changing: • First it was about meter access • Then legality • Then gas pipe upgrades that were never assessed • Then refusal to work on mixed-use properties at all This caused wasted time, stress and a site visit that could never realistically proceed under their internal rules — which were not clearly explained upfront. If your property is in any way non-standard (flat above a shop, mixed-use freehold, older conversion), be very cautious. iHeat appear unwilling to apply practical engineering judgment and instead rely on rigid internal policies, while using misleading language around “illegality” to justify refusal. I would not use them again and would recommend a local Gas Safe engineer instead.

Darren Watson did a great job of replacing our boiler. Professional throughout, good communication and answered any questions. It wasn't the easiest install and he worked tirelessly to get it done.