Plumbing and Renewables Limited

I recently had an air source heat pump installed by Plumbing and Renewables and I couldn’t be happier with the whole experience. From the very first contact, the team were professional, knowledgeable, and genuinely helpful. The planning stage was thorough, with clear advice on siting the unit and radiator sizing, which gave me confidence that everything was being carefully thought through. The installation itself was carried out efficiently and with minimal disruption. The engineers arrived on time each day, worked diligently, and left the house tidy at the end of the job. At the completion of the install they took the time to explain the system clearly, showing me how to use the controller and how to run the heat pump efficiently. The communication really stood out. From the office staff, who were quick to respond to queries, and from the installation team on site. Everyone I dealt with was courteous, professional, and clearly took pride in their work. The costs were competitive, and the quality of workmanship was excellent. It’s reassuring to know that I can rely on them for ongoing support if needed. All in all, Plumbing and Renewables delivered a first-class service, and I would highly recommend them to anyone considering a heat pump or other heating work.

Exceptional service. Installed a heat pump and solar thermal panels on our old stone cottage. The customer support was first rate – from early conversations to help us understand the tech and options, to advising based on their understanding of our specific needs and wider plans for our home, and then ongoing support after installation as needed. Never any hard sell whatsoever. They really care about their customers and every employee we encountered clearly takes pride in the company and the work they do. The workmanship was top quality – the installers were hard working, skilled, communicated well and were pleasant to have around. Everything was as quoted, on time, and surpassed expectations – they made the whole process stress free. Two years later, the system is performing brilliantly (even when it was -18 degrees outside). A really genuine and trustworthy local company that sets the example.

Plumbing & Renewables installed a Mitsubishi air source heat pump at my house and the whole process was excellent from start to finish. The system works perfectly and has performed exactly as promised. Their knowledge of renewables is first-class, the installation was carried out professionally, and everything was clearly explained along the way. The workmanship is tidy, efficient, and clearly done by people who know what they’re doing. I have absolutely no hesitation in recommending Plumbing & Renewables from Alves, and I regularly do so to my own clients. Reliable, competent, and easy to deal with — exactly what you want in this sector.

In our 4th year of air source heat pump they have always been prompt and reliable. Good at explaining everything and happy to answer questions. We have never had any issues with the system since installation 4 years ago. Thank you

Plumbing & Renewables have looked after our Mitsubishi Ecodan heat pump for 5 years with an annual service. Have experienced some small equipment issues during this time which have been dealt with in a very timely and professional manner. Would be very interested if Plumbing & Renewables would have available for loyal customers a yearly subscription service plan which would cover annual service, call out fees and specific parts.