Sustain Heating and Renewables Ltd

Initial experience with Sustain was very positive, they took a very professional approach to quoting for my air source heat pump and explaining what was required to have an efficient system. During the install they worked to limit impact on our home and accommodated minor changes to improve the system. However, since that first installation work I have uncovered a host of quality issues which I shared with Sustain and got a huge amount of backchat rather than an apology and offer to repair. This varied from cables hanging loose to the underfloor screed not being poured flat to multiple leaks on brazed connections on the piping (so not minor!). I wouldnt recommend Sustain as a company for installation of your heat pump Their servicing costs are also very high compared to others, £300 a year vs £120-150 quoted elsewhere.

We had air conditioning installed in our home by Sustain, what a pleasure to deal with a very efficient company whose aim was to put the customer first. Right from the first contact we were informed of every stage, every phone call to them was answered and any quires solved as quickly as possible. They left our home after installation as they found it, clean and tidy, all the excess packaging etc removed. I certainly know who I'll be dealing with in the future. Pity there's only 5 stars.

Top notch customer service, great people to deal with. All round quality experience and a great outcome. Solar panels and batteries installed on time and to the quoted price, good advice and guidance provided. These people know their stuff and are a pleasure to deal with. Many thanks!

We had solar PV installed a couple of years ago. Everything was neat and tidy and all the staff friendly. It performs very well. This winter we had sustain back to install a new heating system and heat pump. Professionally designed. Carpets and floorboards were taken up and holes for piping created. House was put back exactly as before and everything done was neat and tidy and looks great. House is comfortably toasty throughout… we never managed to achieve this level of comfort with our old gas boiler! Perfect post install support too. Not 1 complaint, totally recommend.

Suastain Eco have recently fitted an LG air sourced heat pump for us. The quote was competitive, not the cheapest but not the most expensive. I got a fitting date and the team arrived on time and the work was completed to a high standard withing the time quoted. The fitting team were excellent and made a very neat job of the pipework and the rest of the installation. They cleared up nicely and always left the house tidy at the end of each day's work. The system is working well.