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Claim this listingEDX Ltd t/a Kent Heat Pumps
4.9
30 Google reviews
1–2 days
Typical install time
£7,500
BUS grant amount
About EDX Ltd t/a Kent Heat Pumps
EDX Ltd t/a Kent Heat Pumps is an MCS certified air source installer based in Kent. They are registered with the Boiler Upgrade Scheme, meaning they can help you claim up to £7,500 towards your installation.
Coverage area
Based in Kent, TN30 7ED
Areas served:
Reviews
4.9
30 Google reviews
Based on verified Google reviews
Chris Bowden
I would thoroughly recommend East Kent Heat Pumps. Tim, the owner of the company, overseas all the work with his competent team. I recently had a full system installed of pressurized water radiator heating, with solar panels, battery, storage, and air source heat pump. Tim‘s team offered the full range of expertise to install all of this, including the control systems, and improvements in the draft proofing and insulation of the house. Tim and his team have provided excellent follow-up support once the installation was complete. Very trustworthy company, which I would use again and recommend to friends
Colin James
Highly recommended. It's a big decision installing a new heating system - especially when it involves new, unfamiliar technologies. Tim was (and still is) extremely patient with us and guided us to a solution which, having lived with it for a whole year, we are very, very happy with. We now have an air source heat pump, a large array of solar panels, battery storage, a lovely warm house and comfortingly small electricity bills. Thanks Tim!
mike turner
Highly recommend Tim and his gang. After trying numerous other companies I was feeling rather underwhelmed by their advice and knowledge of Air Source Heat Pumps. But one more google search led me to Kent Heat Pumps. As soon as I met Tim I knew I was in safe hands. Installation was very smooth, the team knew exactly what they were doing and quietly got on with it. Now feeling toasty warm with the UFH and the system is working perfectly! Cannot recommend this company enough. If only everything was this easy!
Len Mcmahon
Gary and Tom went far beyond my expectations in the installation of the heatpump and related equipment. Not only was their work expertly carried out but the removal and tidying up of the old plumbing was beyond excellent. I would not hesitate to recommend Kent heat pumps,(EDX) for any heating related work, Thank you Tim and company Len Mcmahon
mark perrian
Tim's team were wonderful from the start to the finish. Tim was exceptionally helpful in taking us through the process and guiding us at every step in installing our heat pump system. The system is so efficient and quiet and was so professionally installed with so little disruption and with such attention to neatness. The Homely system that came with it has been fantastic and such good advice from Tim's team. We could not recommend them highly enough.
Showing 5 of 30 reviews. View all on Google
Frequently asked questions
How do I know you’re properly qualified and certified to install heat pumps?
We are MCS‑certified and registered with an approved consumer protection/competent person scheme, which is essential for quality assurance and to access grants like the Boiler Upgrade Scheme (BUS).
Can you tell me if a heat pump is actually suitable for my home?
We carry out a detailed home assessment, including property type, insulation levels, existing heating system and available outdoor space, to confirm whether a heat pump is a good fit.
What type and size of heat pump will you recommend for my property, and why?
We design the system using a heat‑loss calculation for your home, then match the correct kW size and model (for example, air‑source vs ground‑source) so it runs efficiently and reliably.
What will the full installation cost be, and what’s included in your quote?
Our fixed quote clearly lists the heat pump, cylinder, controls, labour, scaffolding (if needed), electrical work and any radiator or pipework upgrades, so you know exactly what you’re paying for.
Can you help me access government grants like the Boiler Upgrade Scheme?
Yes, as an MCS installer we can confirm your eligibility, apply for the BUS grant (worth up to £7,500) on your behalf and deduct it directly from your quote.
How much disruption should I expect during installation, and how long does it take?
A typical air‑source heat pump installation takes around 2–5 days, and we’ll agree locations for the indoor and outdoor units, manage any planning considerations and keep you informed each day.
Will I need to replace my radiators or upgrade anything else in my home?
After the heat‑loss survey, we’ll advise if any radiators, pipework, electrics or hot‑water cylinder need upgrading so the system can run efficiently at lower flow temperatures.
How noisy is the outdoor unit and where will it be installed?
Modern heat pumps are designed to be quiet and must meet UK noise regulations; we’ll position the unit to minimise any impact on you and your neighbours and comply with local planning rules.
What warranties, servicing and aftercare do you provide?
You’ll get manufacturer warranties on the heat pump plus our workmanship guarantee, and we offer ongoing servicing and support to keep your system performing at its best.
What running costs and savings can I realistically expect compared to my current boiler?
We’ll estimate your likely annual running costs and potential savings based on your current fuel type, insulation level and tariffs, using real‑world performance data rather than lab figures.
Boiler Upgrade Scheme
Up to £7,500
off your heat pump installation
This installer handles the full BUS grant application — deducted directly from your quote. No upfront payment needed for the grant amount.
Scheme open until 2028 — limited funding available
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